Employment Opportunities

Current Open Positions

Member Services Representative

Job Description

Reports To:  Director of Finance, Administration & RN Services

The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands and work environment conditions.  Position descriptions are reviewed and revised to meet the changing needs of the labor/management partnership.


Position Overview:

The SEIU Healthcare 1199NW Multi-Employer Training Fund (Training Fund) is a non-profit, labor/management partnership between nine major healthcare employers and the largest healthcare union in Washington State. The Training Fund is a statewide program for addressing the workforce needs of participating employers and supporting the career, knowledge, and skill aspirations of SEIU Healthcare 1199NW members. This is an exciting opportunity to facilitate the provision of financial assistance and other academic supports to WA State healthcare workers as they pursue their education and move up the career ladder. This position regularly deals with stakeholders, including but not limited to students/members, contributing healthcare employers, and Union staff.

Essential Job Functions:

Provide exceptional customer service by:

  • Handling incoming telephone calls and directing callers to the appropriate information or person.
  • Notifying members of the status of their requests for benefits and identifying any missing paperwork to complete transactions.
  • Maintaining a respectful and supportive approach; our goal is to make things as easy as possible for members to access their benefits.

Maintain meticulous attention to detail while:

  • Verifying member eligibility for requested benefits and documenting as required.
  • Processing a high volume of member benefit requests; including following multi-step and complex compliance standa
  • Entering data from member applications and benefit requests into the organization’s database.

Work effectively as an organizational team member by:

  • Taking an active approach to problem solving and process improvement.
  • Communicating openly with team members at all times.
  • Maintaining respectful relationships across the team.

Required Skills and Experience:

  • Superior customer service skills;
  • Ability to work effectively with a diverse member population including non-native English speakers;
  • High level of organization, record keeping, written and verbal communication skil
  • Ability to work with minimal day-to-day direction and supervision while meeting deadlines;
  • Five years’ experience providing administrative support services;
  • Experience working with Microsoft Word, Excel, Outlook, and standard business software;
  • Ability to learn customized database software;
  • Ability to uphold the confidentiality of members’ data;
  • Ability to effectively interact with members, management, staff, board, vendors, consultants, and the public;
  • Ability to maintain focus with frequent interruptions;
  • Ability to work in a fast paced environment;
  • Ability to operate multi-line telephone system;
  • Strong teamwork skills;
  • Strong interpersonal and communication skills, written and verbal;
  • Must be committed to working within a labor/management environment;
  • Bi-lingual skills a strong plus.

Educational Requirements:

  • High school diploma or equivalent; Bachelor’s degree preferred.

Compensation:

  • Starting hourly rate range $19.23-$19.66 DOE/DOQ.
  • Generous benefit package, including pension, health and dental insurance.
  • 0 FTE, Monday-Friday, 9 am-5:30 pm, non-exempt position.

Application:

Please email resume, cover letter, and three professional references to Ms. Casey Ruiz at: . The Position is open until filled. First review of resumes will be October 20, 2017.

Regional Education Navigator - Eastern Washington

Job Description

Reports To:  Education Services and Navigation Director

The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands and work environment conditions.  Position descriptions are reviewed and revised to meet the changing needs of the labor/management partnership.


Organizational Overview:

The SEIU Healthcare 1199NW Multi-Employer Training Fund (Training Fund) is a non-profit, labor/management partnership between nine major healthcare employers and the largest healthcare union in Washington State. The Training Fund was formed in 2008 and is a state-wide program that addresses workforce needs of participating employers and supports the career, knowledge and skill aspirations of SEIU Healthcare 1199NW union members.

Position Overview:

The Regional Education Navigator position is responsible for the coordination and implementation of a variety of Training Fund programs and services across Eastern Washington, primarily in Spokane County.  Work is performed under the general supervision of the Director of Education Services and Navigation (based out of Renton, WA) to implement Training Fund outreach and communications projects, provide college navigation services to eligible healthcare workers and adhere to Training Fund benefit administration processes. The Regional Education Navigator works to build lasting partnerships with our members, the union, employers and community partners.

Level of Authority:

Performs duties independently and in conjunction with a team, setting priorities and scheduling own work in accordance with the program director, and organizational policies and procedures.

Work Environment:

Work is performed in a complex setting both inside, and outside of the office, with frequent adjustments and the need to work with a diversity of people and tasks.  Position may require frequent visits to local internal or external collaborators, members, and other partners, in addition to travel to meetings, assessment or training locations, some of which may include overnight trips.  Regular participation in meetings (in person and/or virtually) with Training Fund staff in Renton, WA will be required.

Essential Job Functions:

  • Responsible for the coordination of Training Fund programs over a specific geographic area.
  • Provides college navigation services to eligible members to include career counseling, career planning & educational navigation services.  Assist members to develop their career goals and identify service options.
  • Supports the retention of working adult students in education programs from initial enrollment to graduation, assisting to remove barriers to member success. Interview members at their worksite to assess needs.
  • In collaboration with the Director of Outreach and Communications, coordinates the creation and editing of local recruitment and outreach materials. Ensures that local information is accurate on the website and communicates needed updates to the Communications team.
  • In collaboration with the Education Support Services Lead, connects members to academic services provided through the Training Fund, including tutoring English language learning and basic skills, and to services at local community colleges.
  • Reviews application materials, inform members of rights and responsibilities in regards to using funding and maintain member confidentiality.
  • In conjunction with the administration team, assures the accuracy and completeness of data collected for the program, including data pertaining to eligibility and selection, employer utilization and student outcomes.
  • In collaboration with IT and Data Lead, collects and reviews data for monthly and annual program reports.
  • Develops, and works independently to maintain positive relationships with area union leaders, employers, community colleges and other program partners.
  • Coordinates with Training Fund staff assigned to other program areas to deliver programs targeted for members in the region.
  • Performs other tasks and responsibilities as assigned by supervisor.

Additional Job Functions:

  • May be required to make presentations to members, partners, or other audiences.
  • May participate as member of a team that analyzes program performance and recommends procedures and new systems to improve efficiency and outcomes.

Required Skills and Experience:

  • Minimum of three (3) years of experience in adult education/training or workforce development field.
  • Must be self-motivated, a self-starter and have strong skills in multi-tasking.
  • Excellent interpersonal skills, face-to-face, telephone and email interactions.
  • Personable, friendly, and customer service-oriented.
  • Demonstrated success working independently and on a team to meet performance goals.
  • A commitment to working with diverse individuals who have a variety of work and communication styles including members, staff and employer representatives.
  • Ability to connect with and motivate potential members to engage in education and training programs.
  • Knowledge of underrepresented populations in higher education.
  • Knowledge and experience with career counseling and educational case management/navigation practices.
  • Experience managing an active case load.
  • Experience in a union or labor management environment or an understanding of unions and ability to work in a labor/management environment.
  • Excellent time management, organizational, and record keeping skills.
  • Flexibility regarding hours, some weekend and/or late hours may be required.
  • Proficiency in Microsoft Office suite and database tracking systems such as ETO.
  • A valid Washington State driver’s license, insurance and reliable transportation.

Desired Skills and Experience:

  • Bilingual skills desired.
  • Knowledge and experience with healthcare training programs throughout the Washington State college system.
  • Experience working in an environment with multiple partners and stakeholders.
  • Knowledge of FERPA rules and regulations.

Educational Requirements:

  • Bachelor’s Degree preferably in adult education, social services, healthcare or related field – or equivalent demonstrated experience.
  • Master’s Degree (or equivalent demonstrated experience) preferred.

Compensation:

  • Starting salary range: $54,000 – $58,000 annually DOE/DOQ.
  • Generous benefit package.

Application:

Please email resume, cover letter, and three professional references to Ms. Casey Ruiz at: . The Position is open until filled.  First review of resumes will be October 30, 2017.

Tutor (hourly contractor)

Job Description

The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the labor/management partnership.

Title: Tutor (Hourly Contractor)
Reports To: Adult Education Lead

Position Overview

The SEIU Healthcare 1199NW Multi-Employer Training and Education Fund is looking for tutors to support hospital employees pursuing degrees and certifications in high demand healthcare fields. We regularly need tutors in the following areas:

  • Biology, Math, Chemistry, Computer Applications, Psychology, ESL, ABE, GED
  • English and Writing
  • Healthcare Fields (i.e. Nursing, Medical Assisting)

Essential Functions

  • Ability to travel to local hospitals in the area to tutor(especially: Renton, West Seattle, Burien, Tacoma, Everett)
  • Ability to adapt tutoring style to meet the needs of the student
  • Ability to tutor students during off hours, such as nights and weekends

Educational Requirements

  • Experience teaching adults
  • Bachelor Degree (preferred)
  • Experience working with a diverse student population and English Language Learners
  • Bi-lingual (optional)

Responsibilities

  • Effectively teach subject matter one-on-one or to a small group of adult students
  • Work closely with the Educational Support Services team to address students’ instructional needs
  • Monitor the progress of students and report out as required

Application Process

Please submit a resume, a short paragraph describing your tutoring skills and experience, your general availability (with days/times you are likely available to tutor) and three references to . Please let us know how you heard about the position with your submission.

Compensation

Pay: $25 an hour. Position is part time, contracted hourly.

Equal Employment Opportunity Workplace

The Training Fund is an equal opportunity employer. All employees and potential employees are entitled to be treated respectfully and without discrimination on the basis of race, creed, color, national origin, religion, sex, sexual orientation, gender expression and identity, age, political ideology, honorably discharged veteran or military status, or disability. Employees are protected from retaliation for complaining of discrimination, opposing discrimination, and cooperating in discrimination investigations.

The Training Fund is a harassment free workplace.

For questions, contact Casey Ruiz at